The CRTC announced a decision today that will prevent us from continuing to use the Rogers Network. Currently, when our customers are not connected to Wi-Fi, they access data through Rogers Network.
We’ve been given 50 days to make the necessary changes so that our customers no longer use Rogers Network when Wi-Fi isn’t available, in the meantime our customers may still access Rogers Network.
We’re currently exploring alternative options for non-Wi-Fi access that will ensure our customers have access to data despite this decision.
Rest assured, our customers won’t experience any service interruptions within the next 50 days. We will stay in direct communication with you as further developments unfold.
This decision is a big win for Rogers, and the Big 3 in general, one that blocks fair competition and innovation in an attempt to keep wireless prices among the highest in the world. But it’s not over yet. We’ll continue to fight for Canadian consumers and thank you for your ongoing support.
CEO, Sugar Mobile
Thanks for the great work so far. I don't think anyone had too high of hopes for any sort of fairness within the CRTC :(
I think you should start a petition and ask all customers to unite against the CRTC and this decision. I certainly would.
They already tried doing the petition but it doesn't help. Didn't help them at all
CRTC would serve all Canadians by blowing open the doors to MVNOs as part of their wholesale access policies. I'm not holding my breath though. Keep fighting the good fight, Sugar Mobile!
This is against the Canada constitution for fair business and you can ask for class action and ask your customers to joint to beat the companies like Rogers and oblige them to make cheaper their prices and not to try to block another companies which want to give reliable and cheaper service in Canada that's why the big candian companies doesn't like Sugar mobile or other based cheaper US services to come to Canada as they can offer unlimited data with really unbeatable prices.
This is frustrating news. It definitely seems like the CRTC is siding with the big cell providers. It's pretty clear that the CRTC is responsible for Canadians having to pay some of the worlds highest cellphone rates (http://www.cbc.ca/news/business/crtc-phone-study-1.3717093).
There is actually already a petition for this matter, which has been signed by 46,000 people already. Please sign it if you havn't already: https://act.openmedia.org/blocked
The result is disappointing but not surprising. The big three have the network all to themselves and intend to keep it that way. I wish Sugar the best of luck in navigating an alternative for their clients but the chances of success are low in my opinion.....Paul
The big providers have had it too good for too long ripping off the Canadian Public In provision of mobile telecommunications and data communications services! My husband and I will happily sign any petition that is going to result in companies such as SUGAR to prosper and deliver sensibly priced services to the public.
These are really bad and sad news. Shows again how corrupt this country is! If I can help somehow I will.
Well they did build the whole network, but as long as they get paid reasonably for its use, I can't see the reason to block the competition from using it for more advanced and cheaper services that they don't seem to want to provide. But VOIP-LTE is being almost blocked at every turn. But history to what happened to Landlines is probably at the base of blockages to VOIP-LTE. Once burned! Even their entrances into VOIP on their Internet as a replacement for Landlines has been completely stopped.
Yes, this is another bad decision by the CRTC permitting the Big 3 to maintain their stranglehold on Canadians. And yes, corruption does exist in Canada.
This is ridiculous. In the US, T-Mobile last week introduced 2 lines of unlimited text, talk and LTE data for $100 US, taxes in. And you can use this in Canada and Mexico as well. They also had a promo to get 20% off for lifetime and $150 Mastercard per line switched from another US carrier. Today they made it sweeter ... you get a third line for free after a monthly credit of $40 (the cost of the third line). So $80 US/month gives you 3 lines of unlimited everything and 10 Gb per line of LTE hotspots in North America. As a snowbird, it is not hard to tell who my next carrier is!!!. If the Canadian dollar fell to $0.25 US, this is still a deal. Oh, forgot to mention ... if you exceed 28 Gb on any line, it is subject to prioritization for the rest of the month ... pity!
I hope that Sugar appeals to cabinet, but first, what about a judicial review of the CRTC decision in Federal Court?
Well I was going to join but will wait and see the alternative because I was hoping to get cheaper service and use it when I vacation in the US in a few months. Guess it's keeping old provider for the time being.
I just called CRTC and got the song and dance about the contract with Roger's didn't allow this, we are a big country, it's expensive to build these networks, a less expensive operator out of Vancouver went bankrupt and TELUS bought them, yada yada. I ended up yelling that the Roger's data should have a definable monetary value and Ice Mobile is not going bankrupt at $20 a month for a small amount of it, so you need to just "F" off." And hung up. Sorry, I'm just fed up with the CRTC and the Big 3. Oh, I forgot to point out to this CRTC guy, that I can't get small data plans from the others. With WiFi use I can get by with 100 to 200 MB/month cell data, where do I buy that? Am I wrong, does anyone else sell such a plan? I can't see any of the major carriers allowing Sugar to offer small data deals for cheap. The big 3 could do it themselves but they all start with 1GB plans for much bigger bucks. They want everyone's bill to be $70+ no matter how little data someone wants. I guess I will go send a couple notes to my elected jerks and prepare to go back to no mobile phone. I don't use it enough to justify $70+/month.
We should have treated the mobile phone network in Canada as we do the hi way transportation system or the health insurance system, the government builds one network. Then TELUS, Bell, Rogers and little Sugar can buy the amount of data they need for their customers and compete on plan features and price. Currently the big 3 have built three networks and "competition" has not brought reasonable prices or features. Where is the very low data plan for less money?
I am a very new subscriber, and extremely happy with this alternative. You are the second line on my Two SIM card phone, allowing me an alternate identity without doubling my TELUS plan and carrying two phones !
Keep up the good fight, I will stay with you...
wow, the government would rather side with Rogers (do I smell bribery?) i wonder how much it cost Ted Rogers to pay off the CRTC?
I am shocked and extremely upset over CRTCs decision. Please keep up the good fight. You provide a valuable service to Canadians.
While your product is great in theory and I had hoped the CRTC ruled the other way - I stopped using your service due to reliability problems with you VOIP client (could never get voice to work). I switched to a Fido data-only service and I'm running Zoiper with voip.ms very successfully.
CRTC is complete crap. They only listen what these monsters say. Otherwise they simply become dumb.
Totally outraged..I'm on my first month. I agree we need to petition and fight...even tho it may seem like a losing battle...I appreciate sugars efforts to give ppl a better option than the dirt bag big 3. We should be able to beat this. How many are signed onto sugar? Can someone get a petition going? Let's do something guys come on! They have to listen! I'm tired of being pushed around by the " big guys".
What can we, as consumers and Canadian citizens who are sick of unfair access and pricing, do? Who can we contact to be upset with and put pressure on this unjust decision.
I only want internet on my phone. I can do everything i need with my data plan. I dont care about the text call app. My only reason for sugar was for when i needed goolge maps or facebook messenger. Im 23. I dont need a phone because textplus exists. Google hangouts dialer is also good for making calls. I only need data. Now give me phone numbers so i can keep calling rogers and the crtc because talking about crap on the internet does nothing at all.
Dear sugar mobile keep up the good fight we are there with you . Give us a direction to help you fight this decision of the crtc .
Somebody please inform on what OpenMedia is doing to go against the CRTC? I donated $50 to them and I would donate more to them if I knew that they were well organized to fight this injustice of preventing accessibility to technology that in turn deters innovation and growth for Canada.
Here is the link to file a complaint with the CRTC, if you are upset about this issue then please speak up for Canadian people over out of control corporations: https://applications.crtc.gc.ca/question/eng/public-inquiries-form?t=40
Its amazing how competition is either bought out by the big 3 or demolosed as a whole. I say lets get Google fi. Its wifi over weather balloons. It was a great try for Sugar but not the last dance!
cak20051 Why are you giving up already? I guess you don't mind paying $80 / month with the regular big three. However for me and I am sure many others, this is an accessibility issue to basic technology. The injustice has to stop now. What are you going to do about it Sugar Mobile or did you decide to sell out to Rogers?
I am on a fixed income and disabled sugar is a cheap way for me have data on my phone. This is not fair. In the states they have free mobile phone plans for the poor. We have nothing in Canada and the big communication companies have taken over what little competiton we had. What will happen to after the fiftly days are up? I will stay on this sinking ship. Maybe it can be saved.
I'm with you Dave and Frank. You can't just lay down and take it! Fight back, like the com wave guy says
Here is the CRTC response to what is going on with Sugar Mobile and Rogers. I received it after filing a complaint:
"Thank you for contacting the CRTC on March 2nd about the Commission’s decision on Sugar Mobile.
The CRTC forces the big wireless carriers to temporarily give access to their network to smaller company’s customers. This is known as wholesale roaming.
The CRTC has determined that Ice Wireless/Sugar Mobile were allowing their customers to use the big wireless company’s network permanently — which is not permitted. Therefore, if Ice Wireless/Sugar Mobile continue this practice, the big wireless companies will be within their rights to deny service to Ice Wireless/Sugar Mobile.
The Commission's reasoning is set out in Telecom Decision 2017-57 "Ice Wireless Inc. – Application regarding roaming on Rogers Communications Canada Inc.’s network by customers of Ice Wireless Inc. and Sugar Mobile Inc.": chrome-extension://ohhcpmplhhiiaoiddkfboafbhiknefdf/TMToolbar/image/tooltip/webicon_green.pnghttp://crtc.gc.ca/eng/archive/2017/2017-57.htm"
So Dave C, my question to the CRTC would be why not order Rogers to negotiate a fair, market based retail price for the small amounts of data us (mostly wifi) customers use. If Sugar needed to raise the price by $5 or $6 to hand over to Rogers, so be it. Instead the CRTC wants to shut out smaller players. It is wrong.
All said and done, I am very surprised that USA cell providers have not tried, for cheap roaming rates for travelling up here, long before now.
To give a better perspective on where this was coming from, I can relate something I have looked for before buying sugar. This may also help defend us.
I have tried to find someway to get any of the USA cell services that provide free data to use in Ontario where I
if you live in a boarder town like Niagara Falls Freedompop will work. I have a
Freedompop phone and their free service is awsome. I use it when I am state side they roam on the sprint network when you buy a cdma smart phone through them.
Do we have an update yet on what if anything those of us who's account are ending now? Do we still top up? Do you have an Ace up your sleave? LOL
Tried to purchase a new Top Up Card at Pharma Prix and was told they don't offer the service anymore.
Hi there, my service went down with non-wifi . Is there any announcement or new inf. about future with Sugar mobile.
I have made a youtube video because i am so mad
Groom your dog, vacuum and wash your clothes. Dude, how do you live like that?
Update on my Sugar replacement using my Sugar app on a data plan in Canada. As of April 24, 2017 I was able to cancel my Virgin Felxi Plan and I got on the Fido $15 dollar a month tablet plan. I was honest with the sales rep about losing mobile data service with Sugar and that it Sucked that the CRTC took a way my cheap data plan on my iPhone 6. You get 2GB of data a month. If you go over your 2GB alotment they charge you $10 per 1GB. I have access to the fido LTE data Network across Canada. Get this plan while you can and if you refer me [email protected] I get 25 dollars toward my bill. Or don't refer me. I give this info for free. I had to delete the Sugar Profile on my Iphone 6 in the profile management section under general settings on my phone in order to access the Fido Netowrk or your phone won't connect to the data network. So remember to do this. I also text sugar 611 to let them know that they needed to update me to the free for ever use of the sugar mobile phone and texting app and they did this for me on their end. So folks let sugar costomer service know you want to be upgraded to the Sugar app free forever plan if you live in a non icewireless area. I now have 12,530 days left on my plan. That is 35 years. I will still test my sugar sim in the U.S. to see if it still works on the AT&T network. Thanks for reading Frank Hull
Frank Hull I was in Niagara Falls New York and I was able to connect to AT&T. This could be a tempory thing. I have no idea if Sugar plans to let existing costomers roam on AT&T. If Sugar decides to allow this I'd be happy to continue to top up on data. I love roaming free in The U.S and I can just use my Fido data plan in Canada. Maybe Sugar could do what Tring did and offer roaming services in the U.S. Folks even if Sugar took away all my saved data and my sim was dead. Having lifetime access to their app is worth it. I always have a back up plan. So I connected to a Freedompop Plan for $0.00 dollars a month I get 500MB data 200 minutes over ther freedompop app and 500 texts over the freedompop App. You need to use a friends U.S. address to sign up. I downloaded my Sugar App to my Freedompop phone. Now I have unlimited calls and text over my free Freedompop plan. I hope Sugar finds away to keep on Keeping ON...and thank you for the continued savings. Sincerly Frank G. Hull. https://www.freedompop.com
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Minister Bains instructs CRTC to reconsider its Sugar Mobile decision
At the Canadian Telecom Summit, Minister Navdeep Bains instructed the CRTC to reconsider its decision that resulted in Sugar Mobile's shutdown.